ShoppingLane is committed to providing you with the highest levels of customer service. We recognise that your privacy is very important to you and we respect the confidentiality of information and the privacy of individuals. Your personal information will be treated strictly in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the "private sector amendments" contained in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth). Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au.
What does this Policy Cover?
sets out the principles ShoppingLane follows when collecting, using and storing Personal information; and
describes other important topics relating to an individual's privacy.
By purchasing goods from ShoppingLane via the ShoppingLane website, communicating with ShoppingLane through email, by telephone, in writing, or by using any ofShoppingLane's other services, you agree to the use and disclosure of your personal information in the manner described in this policy.
Collection Use and Storage of Information
The type of personal information that ShoppingLane may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal information collected by ShoppingLane may include an individual's:
name, title, address;
email address and online passwords;
records of communications with ShoppingLane;
credit card or debit card information;
website usage information.
Personal information will, generally, only be used for the primary purposes of:
conducting, improving, maintaining and developing a business relationship;
processing, servicing or enforcing transactions and sending related communications;
responding to individual's queries;
marketing (such as providing individuals with information about the products we sell and promotional notices/emails and offers); and
improving ShoppingLane's website.
ShoppingLane takes reasonable steps to ensure the individual is aware of:
the likely use of the information;
the right of access to the information;
the identity and contact details of the organisation;
any law requiring collection of the information; and
the main consequences of failure to provide the information.
How ShoppingLane will use and disclose your Personal information?
ShoppingLane discloses personal information:
for the primary purpose for which it was collected; or
where the individual would reasonably expect this; or
where the individual has consented; or
for direct marketing by ShoppingLane but giving individuals the opportunity to opt out of such direct marketing. ShoppingLane includes its contact details in any direct marketing.
ShoppingLane does not disclose your personal information for any secondary purposes unless your consent has been given or as required by law.
ShoppingLane will not sell or license any personal information that it collects from an individual.
There may be other situations where we may collect and use personal information, which are outside a person's reasonable expectation. When this occurs, ShoppingLane is committed to providing the individual with an explanation for the possible use of the personal information.
Accuracy and Correction of Personal information
ShoppingLane takes steps to ensure information is accurate and up-to-date by updating its records whenever changes to information come to its attention. ShoppingLanedisregards information which seems likely to be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
If an individual has submitted personal information to ShoppingLane electronically or otherwise, and would like it corrected, then a written request should be sent by email to the Privacy Officer at email@example.com or to the address below.
ShoppingLane will use reasonable endeavours to comply with an individual's request to correct their personal information.
If ShoppingLane disagrees with any request to correct an individual's personal information, and the individual request that ShoppingLane includes in the record of their personal information a statement that they have a contrary view, ShoppingLane will use reasonable steps to do so.
Using our Website
As with most websites, when you visit the ShoppingLane website or use an application on the ShoppingLane website, ShoppingLane may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
ShoppingLane also uses "cookies". A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the ShoppingLane website, but it may be limited in the use of some of the features.
Security of your Personal Information
ShoppingLane will take reasonable steps to ensure that personal information is securely stored.
ShoppingLane protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.
Any data destroyed is disposed of in a manner that protects the privacy of information in an appropriate manner.
Dealing with Unsolicited Information
ShoppingLane takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Access to Personal Information
ShoppingLane acknowledges that individuals have a general right of access to information concerning them.
If an individual wishes to view their Personal information held by ShoppingLane, then that person needs to send a written request by email to the Privacy Officer at firstname.lastname@example.org or to the address as detailed below. ShoppingLane will handle such requests in accordance with the Privacy Act.
Anonymity when dealing with ShoppingLane
ShoppingLane allows individuals the option not to identify themselves when dealing with us, where practicable.
Cross Border Disclosure
Any personal information provided to ShoppingLane may be transferred to, stored by or disclosed to an overseas recipient. For example, ShoppingLane may use a server hosted overseas to store data, which may include your personal information.
Your personal information may also be processed by employees or by other third parties operating outside of Australia, who work for ShoppingLane.
ShoppingLane will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information.
Other Important Information
Australian Retail Group Pty Ltd Trading As www.shoppinglane.com.au
Unit 1, 141 Hartley Rd
Smeaton Grange NSW 2567
Updated 31 March 2014