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ShoppingLane does send a significant volume of emails to our merchants and customers in the ordianry course of our business. In addition, we occasionally send out important administrative announcements, newsletters, and promotions to our clients and partners who have opted to receive them. We do also sometimes send emails to customers that may have been recommended by friends or relatives to receive our special offers. That's a lot of email, so it's easy to see why we sometimes mistakenly get grouped with the bad guys. In order to avoid this, we are constantly working to establish relationships of legitimacy and trust with Internet Service Providers (ISPs) who take considerable measures to protect their email customers from spam.
If you are a ShoppingLane merchant or customer, you can help us maintain our reputation as a legitimate originator of business-related email. You can do this by managing the types of email communications you receive from ShoppingLane. Please be sure to maintain a valid email address for each of your accounts. Incorrect email addresses generate "bounced" emails, which are one of the criteria used by ISPs to identify spammers, and can lead to ShoppingLane email not reaching its intended recipients.
You can also help to assure that you receive all correspondences from ShoppingLane by adding the www.shoppinglane.com.au domain ("@www.shoppinglane.com.au") to your email "white list". To do this in Microsoft Outlook, go to Actions > Junk E-mail > Junk E-mail Options > Safe Senders and add "www.shoppinglane.com.au" to your safe senders list. If you are using a client other than Microsoft Outlook, please refer to the help files for that particular email client to see if they offer this service.
Finally, here are some simple steps you can take to avoid receiving spam:
If you have any questions or concerns about the ShoppingLane Spam Policy or if you receive spam which appears to have originated from ShoppingLane (it was likely "spoofed"), please do not hesitate to contact us at firstname.lastname@example.org.